Refund Policy

Please review the policy below before placing your order. 

30-Day Return Policy 

You may request a return within 30 days of receiving your order. To qualify for a return, items must be: Unused, unworn, and in their original condition. Returned with original packaging whenever possible. Accompanied by proof of purchase or your order number. 

Certain items, including personalized products, opened pet food or treats, and used grooming or hygiene products, cannot be returned unless they arrive damaged or defective. Damaged, Defective, or Incorrect Items If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number along with clear photos of the item and packaging. We will arrange a replacement or refund at no additional cost where applicable. Lost Packages If your package appears to be lost in transit, please contact us. We will work with the shipping carrier and our supplier to investigate the shipment. If the package is confirmed lost, we will provide either: A replacement item at no additional cost, or A full refund. 

Please note that packages marked as delivered by the carrier but reported as missing may require additional investigation before a refund or replacement can be approved. Shipping Delays Delivery times are estimates and may occasionally be affected by customs processing, severe weather, carrier disruptions, holidays, or other circumstances beyond our control. If your order experiences a significant delay, please contact our support team. We will work with our supplier and shipping partner to provide updates and resolve the issue as quickly as possible. 

International Shipping 

MaxFido ships to many countries worldwide. International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their local government. These fees are not included in the purchase price or shipping cost. Delivery times for international orders may vary depending on destination, customs clearance, and local postal services. 

Refunds 

Once your returned item has been received and inspected, we will notify you of the outcome. Approved refunds will be issued to your original payment method. Please allow 5–10 business days for your financial institution to process the refund. Original shipping charges are non-refundable unless the return is due to our error or a defective product. Return Shipping Unless the return is due to a damaged, defective, or incorrect item, customers are responsible for return shipping costs. In some cases, returns must be sent directly to the supplier's designated return address. Please contact us before returning any item, as returns sent without prior authorization may not be accepted. 

Order Changes and Cancellations.

Orders may be cancelled or modified before they have been processed by our suppliers. Once processing or shipping has begun, cancellations may no longer be possible. 

Contact Us If you have any questions about your order, returns, or refunds, please contact support@maxfido.com and include your order number. We are committed to providing prompt, fair, and helpful service to every customer.